I've got pretty much the same problem. I need to issue a refund to an Ebay buyer, but in order to do that I need to transfer funds from my bank to my balance. Which I have been unable to do. The actual error/problem is also unspecified. I've tried 2-3 times now, talking to various customer service members, and none of them have been able to help me due to some "internal error" happening. This is getting pretty frustrating.
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