On Walmart.com, I placed many orders, for one of them, I ordered a file cabinet. When I received the order and opened the box, I found a corner of a piece of wood was broken, I can't use it. So I contacted both seller and Walmart with pictures. I just told them I don't want to replace the whole file cabinet, I just need a new board for replacement so it's convenient for seller and me also. Walmart told me if seller didn't respond in 24 hours, Walmart will automatically make a full refund to me. I just wanted to be honest and nice to seller always, so I waited for 3 more days instead of 1 day but Seller still didn't respond at all, then I called Walmart and they made full refund! Walmart (and Costco also) is doing right and good business!!! They only give seller 24 hours to respond and buyer can return any bad items at any time, maybe even 1 month later, 2 or 3 or even 6 months later, this policy makes buyer feel more comfortable and protected! But why Paypal (with very confusing message online) limits 20 days only for buyers to escalate a case while Paypal doesn't do anything when a fraud company held buyer's money for more than 6 months?!! THIS IS JOKE! DON'T SAY IT'S PAYPAL'S POLICY TO ME! JUST THINK ABOUT IF YOU ARE DOING RIGHT BUSINESS?!! NOW, FROM WHAT I READ AND HEARD, YOU ARE NOT HELPING GOOD BUYER BUT CREATING MORE ISSUES AND HARD TIME FOR GOOD BUYER/PEOPLE!!! YOU ARE NOT FIGHTING AGAINST FRAUD COMPANY/ACTIVITIES BUT CREATING MORE PROBLEMS!!!
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