Can you google search her image? I guessing but I could be wrong but PayPal probably outsourced that work to an ad agency so PayPal wouldn't know.
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Just remember that they people and have to deal with a lot of different situations. A lot of times its a luck of the draw to be able to get someone that will make you feel like they are trying to help and pay attention.
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There are soooo many things that I could list but when will PayPal clean things up. Simple things like I added a credit card and I got 2 emails that pretty much said the same thing? Here are the email IDs (PayPal knows what these mean) PayPal PPX000464:fb448c593159c PayPal PPC000652:fb448c593159c
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If your son has a mobile phone attached to their account they can send a text to PayPal to get their balance. They would text 'bal' to 729725 (PayPal) and PayPal will respond with their current balance.
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