At the begin of May I purchase a Massage machine and paid extra to receive express delivery 5-7 days. Their Website made out they were in the UK, but their not, their in China. I chased delivery for about 4 weeks before getting PayPal involved and opened a dispute, as the company blocked me on FB, and stopped answering my emails. Well Friday the parcel actually arrived, a tiny little envelope with the company tracking number etc, inside I found a ring, looks a bit like the ring you'd get on a key-ring. NOT the massage machine I ordered and paid for. I immediately got in touch with both company and PayPal, to once again get nowhere. The company ignore my PayPal messages and my emails, and I've heard nothing regarding my compliant from PayPal's. I have tried to phone PayPal, it take you through a load of questions, then says " Sorry can't take your call at present, please call back or use the message centre" I've left 2 or 3 messages , but not had a reply. Any advise please and I thought my money would be safe with PayPal.
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