Hello, Fairly new business to eBay and Paypal and we have noticed a huge difference between what we were expecting to pay to Paypal last month and what we actually paid. With the paid amount being significantly higher. Looking at our reports it seems that when a customer has placed an order on eBay and then they have asked to cancel the item or even they have had the item delivered and then asked to return the item. We have issued the refund, the customer has received their money back but we have still been charged the Paypal fee. This does not seem to be the case for every order with some orders looking like it has been credited back to us but we are talking about 3 or 4 credited orders compared to around 10 or 11 that have not been credited for the previous month that ebay buyers either instantly cancelled or returned/ got a refund. Can i ask if this is normal or if there is a way to recoup these Paypal fees for orders that have been cancelled? Kind Regards, PK
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