I refunded a buyer on eBay for a product that he had bought from me. The refund was processed as an e cheque over a week ago - today I’ve had an email saying the payment has been released to him. He is emailing me telling me he doesn’t know how to get his money as he’s never had an e cheque before - can someone help me with this please? Is there something he needs to do to release the funds into his account?
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