Recently I had my first transaction to sell a good. I had a personal account at first and didn't realize that the amount I was selling it for required a business account. I had to spend 500 dollars to upgrade to a business account. My consumer was very considerate and decided to send me the additional funds for this. However he accidentally sent me an additional amount of funds. PayPal decided to out my account on hold until I refunded the additional funds. So I tried to refund them through PayPal, and they suspended my consumers account making him unable to receive the refund that PayPal required me to send them. They then requested that I send another refund again in order to unsuspend my consumers account and credit me to funds from my transaction and additional 500 dollar deposit to upgrade to a business account. This was after many back and forth emails causing confusion to both myself and the consumer. When I expressed this frustration to their support team in our service request email thread and sent a copy of my venting to their main email: service@their domain.com, they decided to require me to make the additional refund immediately or I would be reported to the FBI for violating their privacy agreement by somehow making all solicitors aware of my issue and frustration with its handling. I assumed this was their main support distro, guess not and now they are saying I'm at fault. So I ask, how is me sending my frustrations to the support team in my live case or sending them to the main support email violating their privacy policy and enough to threaten me with litigation?
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