Thanks R14AHH, taking a cue from your reply i followed with Paypal using message. And Paypal reviewed my updates and decided the case in my favour. I was refunded by Paypal, and by doing so they have kept my faith in their system. Thanks again for your help !
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it is a double scam - being cheated by a company like Paypal. Their customer service numbe[Removed. Phone #s not permitted](sourced from Google search) is not even visible on their site, but even then it says "our customer service is closed due to Covid" ? What ??? You are open to scam people but not open to help your customers.
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I purchased a sewing machine from a company website for $58. However after 20 days of waiting they sent me 3 face masks. I created a case with Paypal the same day that i received my "envelope" from China as the closest option "Item not as described" for a full refund. I uploaded photos of the item description from the website when i ordered. Also uploaded the picture of the received plastic envelope with 3 masks and it shows the shipping label with the tracking number the cheat had given me from China. I also updated that the website is no longer up meaning that it was a scam site. There is no way anyone can fit a singer sewing machine into a 6 inch black plastic envelope. I was then asked to upload a copy of my police complaint which i promptly complied with. The paypal just closed my case in favor of seller saying i did not provide the requested info. I have been with Paypal since 2003 when i started using them for eBay transactions. It appears the company is no longer the trust worthy as it used to be. Whatever to their "Purchase Protection Programme" ? Direct buying by using a credit card would have been better. I cannot even see an option to dispute the resolution - would it even be useful wasting my time with them - i have already wasted my money using them? Warning to all Paypal buyers: Do not trust Paypal to protect your money anymore.
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