You can activate Automatic transfer from your account from the website not the phone app ..choose wallet then click on your visa or account bank.. scroll down.. you will find automatic transfer click on it and update it.. it will automatically transfer your money from your paypal account to your chosen visa on the first day of every month.. so don't activate it if you don't want to transfer money to visa and just want to keep it in your paypal account..but my problem was different because my country don't allow to keep money in the paypal account ,so i don't know if that will work with you...you can also send a message to customer service ..this option isn't available all the day due to covid 19 but, they allow to send messages some time of the day so try to contact them during the day.
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