I have exactly the same experience. I ordered a putting practice mat on Apr 30 after seeing a FB ad. After 2 weeks I saw this thread and realized that it's a scam. I immediately sent an email to them and raised a dispute with PayPal. After one or two days, they created a shipping label (after contacted by PayPal I believe). I finally received the package today (Jun 15). Unsurprisingly it contains 3 unbranded golf balls, not the putting mat (the same as reported by other users of this thread). Immediately PayPal closed the dispute and changed its status to 'Resolved'. I tried to search the reporting options on the PayPal page for escalation but there simply are no options to report what I received is not the same as my order. So PayPal closed all avenues for me to use their protection scheme (as advertised on their web site) to claim a refund. It seems to me PayPal is collaborating with this Shenzhen company. It does not make sense that PayPal still allows this company to use their platform after so many users complaining. Not sure what we can do but PayPal is not an honest company. I've decided not to use their service anymore to avoid future loss.
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