We are a Business Account holder and have been receiving emailed instructions from PayPal to renew our API Certificate. When we login to the Business Accounts dashboard and follow the instructions we see: 1) The Dashboard look & feel has been upgraded and there is a section asking for feedback 2) The API Credentials page (SOAP/Classic) only has Delete & Download Certificate buttons, no "Renew Certificate" buttons as suggested in the instruction email. This makes it impossible to renew the certificate. We are logging in with the Admin/Owner account, so it's not a permissions issue. Have also tried multiple browser types, didn't help. We have submitted feedback and help tickets and all we get are completely irrelevant automated responses, can't seem to get a human response despite multiple attempts. Everywhere I look in the PayPal support pages I see disclaimers along the lines of "due to COVID you have to put up with slow support", which is highly questionable for a virtual/online payments company. Meanwhile our certificate is about to expire and we will lose business. Any ideas on how we might proceed?
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