hello, I hope you have figured this out. I am currently going through the exact same thing with Tarte, I would be very thankful if you could tell me what you did and if you were able to recover the money.
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I have a transaction with Tarte, the money has been deducted from my bank account and the transaction appears as pending on my PayPal account however my order with tart was never confirmed and it was not actually submitted.
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