Hello, I brought something off Depop, item never arrived so I contacted the seller who then confirmed the item was damaged and disposed of by Hermes. She refused to give me a refund so I put a claim in through PayPal . They have now come back to me and said that the seller will agree to refund me if I send the item back... which is impossible as I didnt receive it. I'm unsure what to do because now I won't get a refund. Help please ??
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