If you don't get an automatic refund get onto a real person vial the autochat and you will get one NB I left the chat window open with the complaint and someone picked it up and answered it the next morning;
William <removed>
5:16 PM
Case ID: PP-D-67658893. Open dispute turns out to be a scam. From other entries on paypal forum etc. this company is operating a bate and switch scam i.e. advertise one thing post out a cheap item. In this case the item should have been a rechargeable electric tyre pump, what they actually send is a cheap plastic hand pump of less that £2 in value (likely considerably less). They are relying on Paypal to insist that the item is posted back therefor most will not bother and therefor do not get a refund. Paypal is therefor complicit in the scam unless you issue a refund immediately and recover the money from the scammer.
Kevin
8:07 AM
Hi William!
My name is Kevin, and I'm going to assist you with your PayPal account today. I will quickly review the account and see how I can help. This will take just a couple of minutes.
Kevin
8:24 AM
I am checking the details of your dispute ref: PP-D-67658893. I'm sorry to hear you have been treated like this by a seller, and your comments are noted. In situations where a seller clearly violates the trust with buyers, and disputes are prevalent PayPal will step in to check the seller, probably ending with a termination of that account.
It's not in our interest to have customer complaints like yours, however please be assured that your purchases through the PayPal platform are fully protected in the event where something goes wrong.
Though the system had logged your initial complaint as an Item not Received dispute, I have amended the process, and processed your complaint through to a full refund. Please ignore the emails sent, as they are no longer relevant following the transaction reversal.
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