I ordered wheels and tires from canadawheels.ca . I asked to cancel my order after reading all the bad reviews ( they dont put bad reviews on their website) and because 3 days had gone by with no contact from seller and nothing was shipped. They have a policy that they are to contact buyer within 48 with tracking numbers or to explain any delays or separate shipments. After I asked to cancel they pretended it was already sent but it wasnt. Tracking for wheels proves it. They rushed the wheels out the next day, the tires were never shipped and the tracking provided for them was false. Several attempts were made to contact the company, phone calls, voice mails, emails to numerous departments. No one responded. I opened pay pal dispute and added copius amounts of evidence. The seller finally responded and offered to give a full refund, They said the only way to be able to refund me was to cancel my order, to send the wheels back and then they would refund. I had no confidence in them at all and felt it safest to let pay pal handle it. Pay pal ruled in their favor. Im missing 500 dollars worth of product that was ordered a month ago. The wheels shipping took 2 days. One would think that Pay pal would have verified the tracking number, And should have noticed that they gave pay pal a different tracking number for the tires than was originally given to me. None of them worked anyway and there is no proof they sent them or that it was received by me. Its clear as day that they are lying... Loomis will confirm it. Im incredibly disappointed in paypal.. Canadawheels has a reputation for doing this and paypal is practically encouraging them. The dispute is useless if they dont verify anything. Ive read other complaints of the same scenario w/ bad tracking numbers and nothing shipped, ruling in favor of seller. Unreal. Im hoping the credit card company will listen. It probably helps that they have humans I can talk to and who make the decisions.
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