We supplied a tracking number and an email from Fedex showing that a parcel had been returned for refund. Each time we supplied the requested information we received the same reply, saying that we did not provide proof that the item had been returned. REALLY frustrating and pointless. There is no satisfaction to be gained and the resolution process is pointless and heaven forbid if you try to make contact!!!!!!!!! Another example of what happens when you deal with a virtual monopoly.
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