Sounds similiar to me I took pictures of item plus shipping label I also messaged paypal about this company and asked why they allow this company fraud people. I was offered a 30 percent refund by the company but refused it and escalted the dispute. Paypal closed in my favor right away at no cost to the seller so I got my money back from PayPal. (I had also sent several messages to paypal about this company scamming me and other people. Try that, maybe if paypal has to cover the refunds for this company they will get their heads out of their ads and do something about them
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