Hello, I would love some help and wonder if anyone has had success getting paypal to help intervene. We are a small company selling only one product for $179.00 that we cannot sell for less because it is expensively manufactured. (we are www.nowbysolu.com) I'll cut and paste what I just sent to the FTC as it explains what we just discovered: We sell a product on line (www.nowbysolu.com) for $179.00 and recently we received orders that used a third-party credit card, sending to a different name and address. We at first thought these were gifts, but it happened several times and we discovered that people had ordered our product online at a much cheaper price than we sell it for. We investigated and found these two sites: www.stoneluna.com and www.goodscheapest.com, which are pretending to be sellers in the USA. The sites are run by the same company. We placed an order and discovered how they work. The buyer buys our product at the site’s lower price ($119. Or $155.) and pays with a credit card through Paypal (I am trying to contact them as well, but of course COVID is wreaking havoc also in this world right now). Then within 24 hours we receive an order at our site at our regular price of $179.00, but they use a whole different third-party stolen credit card for this order. We send the product and the customer receives it never having realized that they were part of a scam. When the second credit card owner realizes that they have fraudulent charges for an order they did not place, it is now OUR company that has the charge reversed, and the original fraudulent site of course is protected. The two sites have hundreds of products all advertised for cheaper, and I am sure they are one of so many sites operating like this. If any of you have figured out how this can be navigated, I'd love to hear. THANK YOU SO MUCH for listening to me cry, anyway. Best to All, Alene
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