I am trying to refund a payment that has been placed on hold by paypal but because the funds have not been transferred into my account it is not allowing me to do this. I basically just want to refund the money i have been sent without having to debit my paypal account and losing out on both the sale and also my own personal money. I have informed the buyer of my intention to refund so as he is happy with that and not filed a dispute i cant go through the resolution centre as they say i have already received the money and any issue should now be taken up with the buyer. Has anyone got any information on how to get the funds of hold and to refund said funds as paypal customer service aren't really much help at all. Thank you
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