So I have a payment being held which I think may be due to there being two shipping labels attached to the transaction. What happened was I created a shipping label which had the wrong weight measurement on it. Because of that, I had to create another label. This resulted in there being two tracking ids linked to the payment. I added the tracking info to the payment meaning it should have released it within a day after delivery. It's been about 3 days and the payment hasn't released yet. Could this be due to one of the shipping ids showing that the package hasn't been delivered yet? Please advise.
... View more