Look, I understand the complexity of today's economy. I know there are too many people and too many products, for each situation to be handled in a delicate case-by-case basis. I also understand it would be impossible for Paypal to address each dispute or claim with a dedicated agent. So I understand the need for strict procedures, steps to follow, and automated systems to help speed up the claim or dispute process. However, there are always exceptions to the rule. ALWAYS. So there should always be a method to escalate or work with a human being on situations that may be out of the realm of the norm. Not every situation can be handled by an automated system. I don't care how detailed the AI is, there is always a need for human intervention at some point in the process. In this case, PayPal is using an automated, strict process that is telling me that I should lose $75 in this situation on TOP of the money I already spent because the company did not send me what was expected. Do you really think that is acceptable? Let me lay out the details for you. I spent $25 on a pair of "hand made" earrings. The picture was of something adorable, with paint and beautiful details on it. What I received was something that looked like a 5-year-old made it with playdoh. That is not an exaggeration, I can provide photographs. It was seriously that bad. I understand that being hand made might create some variations in the design, but it was literally 2 different items. Not even in the same class. So I spend $25 on this item and it takes 2 months to get to me. These are difficult times, so I understand. Now I disagree with the item as described so I raise the claim. PayPal's system initiates the process and now I have to return the item to get my $25 back. In order for me to ship to Singapore, the estimates at this point are $105. So I need to spend $105 in order to get my $25 back. Don't get me wrong, I understand that it would be unfair for me to just keep the item and receive a refund. I am sure that type of system would be abused quite a bit. However, in this "exception to the rule", I think some human interaction would be necessary to determine that this is completely unfair to me. At the very least, the seller should be responsible for the shipping costs of the item because THEY are the ones at fault. I did nothing wrong, aside from trusting a vendor. That was my only mistake, so why would I need to be punished? My punishment at this point is the time and energy I have had to waste on this scenario. All I am saying, is there should be some sort of option to escalate the claim and have it dealt with in a more personal fashion, outside of the normal automated processes. I don't think that is unreasonable to request that the seller provide me a shipping label.
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