Hi, I sold an item through PayPal G&S in April, I shipped the item (from UK to Malaysia) on the the 14th April. I confirmed with the customer I had shipped the item but didn’t provide tracking (he didn’t ask) on the 17th April PayPal contacted me notifying a claim was being made against me by the buyer. I provided the tracking number straight away which shows (is still showing) the item is in transit. Fast forward to this week, PayPal have sided with the buyer and refunded him... I’m now £148 down and my item is stuck in a depot in Malaysia on course to the buyer. I’ve attempted to contact PayPal and got a busy tone, I’ve asked the buyer to contact the Malaysian courier service I can see the item is with and he is no longer replying to me. Feel like I’m really at a loss here and I’m wondering if anyone can help me get this resolved? The parcel is clearly being delayed due to the COVID19 pandemic, I feel PayPal have made the wrong decision here, Royal Mail won’t even pay out for a lost parcel yet as it has not been 25 working days? Thanks
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