I have two orders with a vendor for the same product ( purchased 2 knee-braces for my husband and I and then at the end a message popped up that if I order a 3rd I can get that 3rd knee-brace for a cheaper price which I opted to do, which is why I had 2 orders all the same product) The first order was for the pack of 2 knee-braces and the second order was for that 3rd one. I received my first order which was literally a knockoff version of the knee brace the vendor was advertising,it looked like it was a homemade product and it didn't bend the way is was supposed to. So of course I contacted the seller and due to their 14-day return policy (which is unrealistic since it takes over a month for you to receive their product to see if it needs to be returned) they basically said oh well too bad no refund. so I opened up a dispute with PayPal since it wasn't the same product. I also opened up another dispute for my second order because I didn't receive it yet (I don't even want it since I know it wont be what they're advertising but I would need to first get the product in order to return it back to them). The seller responded to that dispute with a tracking number that it was delivered and without question PayPal just closed my case in the sellers favor since they provided the tracking information. I pulled up the tracking number they provided and was confused as to why it was the exact same day and time that I received the package for my first order with them. Then I looked at the actual tracking number and saw that they gave them the wrong tracking number! They gave them the tracking number from my first order (which I clearly got) but not to this order. Because PayPal closed it, there's no way for me to inform them that its the wrong tracking number. The customer service number is closed, I tried the virtual agent but they directed me to the resolution center which doesn't help. I don't understand how a company can lie without repercussion. How do I reopen the case since it's not resolved?
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