I have written both companies several times for my products and did not get an answer. I escalated the claim with PayPal and they believed the vendor and not me - they closed the case. Not acceptable. So I do hold PayPal responsible, didn't even get a phone call from PayPal and impossible to get anyone on the phone at PayPal. Reporting this incident to the Attorney General, this is big-time fraud and PayPal should not allow companies like these two to steal from us.
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