It has now been 2 1/2 months since I ordered the Estate Wine Barrel fire pit table. They gave me a tracking number which I tracked for 6 weeks and it never left china. I emailed them at the only email address I had "service at awvtirh"and asked why my package has not moved. They emailed me back and assured me that the package was on the way, but due to the Covid it could be delayed quite a bit. A week later I tracked it and it said it made it to Ontario, Canada. I was very optimistic for a day. Then it cleared customs and was on it's way to QUEBEC, Canada which is traveling in the wrong direction from me in British Columbia. It reached Quebec and I was less optimistic as to why it was getting shipped in the wrong direction. The next day Canada Post said it was out for delivery. I was like WHAT???? Later that day it said it was delivered to ROXBORO, Quebec. I am 2800 miles west of that. I have been emailing them once or twice a week asking them to correct their mistake and either refund or re-ship my package. They keep responding to me that the package has been delivered. I keep telling them that it has not been delivered to me, and they keep responding the same. I have sent quite a few very nasty emails to them telling them that they are thieves and a scam company. They just keep responding the same way every time. Saying that my package has been delivered and thanking me for my purchase. I am soooo mad, I have told them that I WILL be contacting the Chinese government and reporting their scam company. They keep responding the same way and answer none of my questions. Not sure what to do at this point except give up. Lesson learned. I just wish their was a way to shut these ***holes down so other people don't get ripped off like I did.
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