Hi, I am sorry as I am in the same situation, but with 2 websites. UPS confirmed delivery, but not to my address.... and paypal closed the case. I am going to call my Citi Visa, as I have buyer protection also. The bad part is, it took over a week... I ordered a firestick and have used ebay returns once and it was a breeze. So I went to another site that looked legit, had all their customer service contact information and ordered the same product. I got taken twice, but thankfully it's only less than $55.... I might be done with paypal, but definitely anything online that I'm not 100 % sure about. Just a fyi, I was buying Amazon firesticks. The 2nd case is still pending.. funny part is when I finally get shipping details for tracking the order, like you said, they said it was already received and delivered days before... messed up!
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