Hello, I recently purchased a product from a seller from Gumtree (Australia). We had conversed for a while and finally decided on a price, he provided me with his PayPal and I proceeded to send the funds (through goods and services). However, a day later, the day the item was meant to be posted, I contacted the seller once more and to my surprise he disappeared (stopped responding to my messages on Gumtree) I took immediate action and went to PayPal, filed a claim and this is where I’m confused. The PayPal staff member told me they give ten days to the seller and if he has not given a response in the time period they will issue me a refund. However, on the case it says that the seller is expected to respond before June 02, way off the ten day limit? Do I have to wait more than ten days? But, underneath it, it says they’ll review the info and it takes five days. Lastly, it states that the case will resolve on the 18th, five days from today. So, when should I expect a refund? Thanks for anyone looking into this, appreciate it a lot.
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