On March 28th I opened a claim against AirCaraibe for the refund of 4 air tickets purchased on Feb 21st and Feb 22nd and canceled by the airline. After many attempts to solve the issue with the airline failed I initiated the dispute. The airline canceled the flights (proof is in the claims details and added documents I provided) and, as explained in the claim details, according to European law, the airline must offer a full refund (details are in the claim). For some reason the tickets show as 4 individual transactions. On April 24th I contacted Customer Service, this time Lara said that they have given 3 more days to the seller to answer and “if this merchant will not respond to us within the given time frame. I will automatically close this case on your favor and will issue you a refund.” To my surprise, on April 26th, I found that 3 of the cases were closed in my favor and one case, Case ID: PP-D-59498340, was closed in favor of the seller. After contacting Paypal again the dispute was reopened. On April 28 I provided added evidence that the flight was canceled by the airline. From May 4th onward every day the resolution day is postponed by a day again and again for no reason. The last time the seller provided any information, according to customer service, was march 30, over 40 days ago. I demand this case to be closed in my favor as soon as possible before I am forced to take further action. I have been a loyal Paypal customer for over 10 years and this is not the kind of service I am used to receive from you. I have been contacting customer service almost in a daily base and the service I am receiving is from people that barely speak English and provide no help at all. This is my last try to resolve this issue. Please do the right thing, I am without a job due to the Coronavirus and really need the money to support my family.
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