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If you have enough evidence, you can try re-appeal. I got refund after follow below step with proof of the item was shipped by Amazon, and sent to another person whose name is not me. If you wanted to re appeal the case you can get in touch with disputes team. However, you would need to start a new chat representative with disputes team. click 'Contact Us' at the bottom of the screen OR copy and paste this link https://www.paypal.com/us/smarthelp/contact-us and follow the steps below: 1. Click 'Disputes and Account Limitations' 2. Click 'Disputes' 3. Select what best describes your issue with disputes. 4. Scroll to the bottom and select 'Message Us'
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I had same problem, but I got refund. They provide someone else's shipping info which sent to my home city. I asked UPS, and I could get info that the item is shipped from Amazon. UPS didn't give me detail of shipping address, but could get receiver's name. With these information, I could get refund from Paypal.
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