I had extremely frustating situation last night. I received payment from US in germany (obviously i get it in EUR and paypal converted it automatically without my consent). Obviously the conversion rate way below the USD rate. Since the payment was wrong, i need to full refund but paypal won't let me. 0 cent spent from the payment i received and i must pay 65€ to cover to conversion currency back into USD, so i will be able to fully refund the payment. Beware to ever activate only 1 wallet currency, paypal will scam you hard. You received 0 money and you need to pay 65€ for refunding the sender. Costumer service answer : it was all correct, we charge you for "automatic" conversion without your consent and we won't refund the amount back to the buyer before you add funds to convert it back. Solution for the future : activate all wallet currency and never trust paypal, also they don't care if you must pay extra so you can refund your sender 🙂 I wonder how many shops are scammed accepting payment from other currency. Sold nothing but pay conversion fee for full refund, that's how paypal do it. I learn my lesson, never use paypal if not on the same currency/have all currencies wallet active. Over 10 years being active using paypal and never been so dissapointed like last night and your costumer service helps me NOTHING ! please educate them better. They can't even show me the configuration to stop auto-converting currency, since they explain me that you "accept" the conversion paypal offer. I accepted nothing and it was converted all automatically, then they stop to blame me and tell me to accept the fee 🙂 Thanks paypal, from your another dissapointed longtime user. Overall 0 point for costumer service, less knowledge than i am as usual user.
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