Hi there,
I am a seller. I have won a dispute but the money that was held hasn't returned. Email from PayPal: "We've decided the case in your favor........ If there was a hold on this transaction, it has been removed."
How to do get that money which was held release?
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Hi there, I received a chargeback from a customer. He said he was charged multiple times for the same amount despite PayPal showing only one transaction. But I only received one payment from him. I tried to contact him but no response. What things do I have to provide to this open case? Screenshot of Shopify that I only charged once?
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Hi! Last week, I received payment via Paypal and received an email saying "We've placed the payment on hold because we believe this transaction may involve a higher than usual risk. The payment will appear in your pending balance and will be available after the order is fulfilled." I sell digital products and my customer has received and downloaded it. I have already updated the status of the transaction and now I have this "You have recently updated your shipment information. You’ll get your money within 1 day of delivery." So far, the customer still hasn't confirmed yet. How long does it take to receive this payment? I have proof of delivery (Downloaded). Thanks in advance! P.S. Not a new seller
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I started selling with Paypal since April 5. My funds are still on hold for 21 days. When will this 21 days on hold stop?? So far, I don't have chargeback and I'm selling digital items.
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@sharpiemarker Sorry, I'm still new to Paypal business. So every time I received payment via Paypal, I will have to send buyer confirmation? I thought I only have to wait 21 days (new seller) and all my funds will automatically go into my account. Or what you mean is if I didn't send the buyer confirmation or buyer didn't response, my funds will be released after 21 days?
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I understand that new seller will have their funds on hold for 21 days. My first sale was on 10 April and today is 6 May. The only funds that are release were the first one and fourth one (very weird) When will the rest of my funds be released? Because it's been over 21 days. Is Paypal going to release it automatically soon? Thank you
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