It's been a while but if I recall correctly, after the time expires if you haven't received your refund, go to the resolution center on your account page, link is at the top under More. The following is from the help link on the Resolution Center page. ------------------------------------------------------------------------------------------------------- How do I upload additional information or evidence to resolve a dispute or claim? In order to resolve a dispute or claim, you may be required to provide additional information or evidence. If you receive an email from us with that request, please upload your information to our Resolution Center. The Resolution Center is not currently available on the PayPal mobile app. Here's how to upload documentation to the Resolution Center: Go to the Resolution Center. Click Respond on the case row. On the case details page, click Respond. Choose I'd like to submit the requested info. Submit the required information along with a description. ------------------------------------------------------------------------------------------------------- In most cases you wont need to submit any additional information, but just in case, you should keep a copy of all order and communication to and from the seller. I don't remember if you can just upload information before it is requested by PayPal, but it should not be needed unless requested. Hope this helps some and there is a lot more that can be found in the help files with a little digging.
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