Good to know! Can you tell us how that worked out? You got the money back? Did that take long? I am facing the same problem. I understood that there are 2 options: phoning them (which seems to be difficult because of Corona) or submitting a claim via your credit card company. WHich one is the best? And if you have, like myself, a HSBC Visa card, should I get in touch with Visa or with HSBC? Thanks for your reply.
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