Hi. I'm trying to help a friend. When he tries to reset his password he gets this message:
Quick security check
We just need some additional info to confirm it's you.
Have us call you
We’ll show you a code on the next screen. Use it when you get our call.
Home <removed>
This is the only option he gets, and the phone number is not his, maybe someone hacked his account and changed the number, but that one doesn't belong to him. How can he get a confirmation code by email?
He tried calling and emailing Paypal but it seems to be impossible now.
On https://www.paypal.com/pt/smarthelp/contact-us, when trying to contact, he gets this message: "Please call us at <removed> if calling from outside Portugal (international call charges may apply), Mon-Fri 8h00 to 4h30 GMT and we’ll help you to reset it."
When he calls the number there is a message saying the service is closed and he should contact via the website. Since he can't login to contact Paypal, I'm doing it on his behalf.
Any help will be appreciated. Thank you.
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