Chiranjeevi_L

Good day @thecurrentera,   Thank you for posting to the PayPal community.   I would suggest to please contact your website developer or the support of the eCommerce to cross check your internal website code and make sure your passing LIVE API credentials in your website payment API calls.   Please follow the below steps to access REST API credentials(i.e Client ID & Secret) via developer portal.  Login to https://developer.paypal.com/  >> My apps & credentials >> toggle "LIVE" >> create "App" >> fill required details >> you can able to access your LIVE REST API (Client ID & Secret). Guide link for REST API Credentials - https://www.paypal.com/us/cshelp/article/how-do-i-create-rest-api-credentials-ts1949    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @digixess,   Thank you for posting to the PayPal community.   Unfortunately, Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.  It's important to remember that guest checkout is not guaranteed for every transaction. To receive guest checkout payments : Enable the PayPal Account Optional option in your account settings. Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" . If your website(built via third party platform) processing payments via "Express Checkout" integration, I request to please contact your website developer (or) support of your third-party platform to pass the variables "SOLUTIONTYPE=Sole" and "LANDINGPAGE=BILLING" in the SetExpressCheckout payment API request call to make sure guest checkout is offered as often as possible. Guide link - https://developer.paypal.com/docs/nvp-soap-api/set-express-checkout-nvp/ PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.   Note : If you have implemented latest PayPal Smart button REST API integration, please see enable funding.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

@carolayshopco,   Since you have been using the PayPal Express Checkout integration via Shopify, I would suggest please follow the steps provided in my previous comments to offer "guest checkout(card payments)" as often as possible. Using PayPal Express Checkout integration you can accept payments via PayPal and cards. Yes, Website Payments Pro is a legacy integration. Website Payments Pro is an API-based solution that lets merchants and developers accept credit and debit cards directly on their website.   We recommend to use Advanced Debit and Credit solution that supports EMV 3DS (3DS 2.0) for PSD2. Our Advanced Debit and Credit solution enables highly customizable custom-card fields and reduced PCI Compliance requirements. For more information, see Set up advanced credit and debit card payments.   Please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information or requirement.       ... View more

Good day @shadini,   Thank you for posting to the PayPal community.   Please make sure your PayPal Business account is verified and confirmed without any account limitations.    Steps to integrate Checkout with Shopify.   Here's how: Log in to your Shopify admin panel. Click Settings. Click Payments. Select PayPal Express Checkout within the PayPal module. Click Activate. Once directed to a PayPal login page, log in to your PayPal account and click I Give Permission. Click Back to Shopify. Under Payment Authorization, select: Automatically capture payments for orders (Immediate Sale). Manually capture payment for orders (Authorize only). Click Save. https://www.paypal.com/gf/smarthelp/article/how-do-i-integrate-express-checkout-with-shopify-ts1797    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @StevenWintery,   Thank you for posting to the PayPal community.   To edit the "Business URL" value, please follow below steps.   Login PayPal.com >> Go to "Settings" >> Account settings >> Business Information >> click on "update" >> click on "Edit" icon >>  and update the required URL >> save.  or  Go to the direct link - https://www.paypal.com/businessprofile/settings/info/edit     Note : PayPal User Interface functionality working fine without any issues.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. @StevenWintery ... View more

@Arulmani2001 Could you please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail informations.  ... View more

@joekom77  Please try the detailed steps provided in my previous comments via your PayPal Business account.   If your still facing issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details. ... View more

Good day @rimjhimjain,   Thank you for posting to the PayPal community.   To resolve the issue, I would suggest to please contact your website developer or the support of your third party platform(eCommerce) to cross check your website integration(HTML button code) and pass the valid payment API request to PayPal system.    Also, cross check sandbox button code/payment request and pass valid sandbox"business" value.   Sandbox PayPal ID or Sandbox PayPal Primary/Confirmed email address as "business" value.    <input type="hidden" name="business" value="">   https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/Appx-websitestandard-htmlvariables/#link-shoppingcartvariables    https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/Appx-websitesta...    Sample HTML button code : View sample HTML code that shows various payment features and options for each PayPal payment button.   Use the following samples as a starting point to create your own HTML payment button code:   Add to Cart Buy Now Donate Subscribe Automatic Billing If your still facing issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Brunius,   Thank you for posting to the PayPal community.   To receive guest checkout payments : Enable the PayPal Account Optional option in your account settings. Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" .   Once the above settings is done, please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

@digixess Sure, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information. ... View more

Good day @carolayshopco,   Thank you for posting to the PayPal community.   If your website(built via third party platform Shopify) processing payments via "Express Checkout" integration, I request to please contact your website developer (or) support of your third-party platform Shopify to pass the variables "SOLUTIONTYPE=Sole" and "LANDINGPAGE=BILLING" in the SetExpressCheckout payment API request call to make sure guest checkout is offered as often as possible. Guide link - https://developer.paypal.com/docs/nvp-soap-api/set-express-checkout-nvp/   https://www.paypal.com/in/cshelp/article/how-do-i-accept-credit-cards-with-express-checkout-using-the-guest-checkout-option-ts1623    Note : Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers. PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.   Buyers don't always have the option to complete their purchases without using or creating a PayPal account. This option is presented based on several risk factors, including but not limited to the buyer's PayPal purchase history, PayPal cookies stored on the buyer's computer, the buyer's location, or a credit assessment.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.   ... View more

Hi @digixess ,   Yes, Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers. PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.   This option is presented based on several risk factors, including but not limited to the buyer's PayPal purchase history, PayPal cookies stored on the buyer's computer, the buyer's location, or a credit assessment.   Please refer the below guide link : https://www.paypal.com/in/cshelp/article/how-do-i-accept-credit-cards-with-express-checkout-using-the-guest-checkout-option-ts1623    If your still facing any type of technical issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details. ... View more

Hi @Arulmani2001,   Happy to hear that information is helpful !   Yes, as mentioned in my previous comments, For sandbox test environment, merchants should check the sandbox email notifications here via developer portal.   For LIVE, PayPal system will send the notification directly to the respective email addresses of the users.    If your still facing any type of technical issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.       ... View more

Good day @Arulmani2001,   Apologies for the delay in the response.    Please let me help you resolve your issue.    1. Please perform the Capture Order API call or Execute API call to complete the payment flow. Once you capture the order you should see the transactions in both buyer and seller accounts in sandbox. Please login to your sandbox account to access the test payment attempts and sandbox email notifications.   https://developer.paypal.com/docs/api/orders/v2/#orders_capture https://developer.paypal.com/docs/api/payments/v1/#payment_execute  https://developer.paypal.com/docs/api/payments/v2/#authorizations_capture    2. The transaction state will be marked as completed, once you Capture the funds via calling Capture Order API call or Execute API call.   3. Regarding Invoice query, PayPal system will send the Invoice via an email to customer(who doesn’t have account with PayPal) and he can proceed the payment via guest checkout accordingly.    If your still facing any type of technical issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Superkart_rob,   Thank you for posting to the PayPal community.   PayPal Website Payments Standard and PayPal Express Checkout is legacy products. https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/sample-code-lan....    Steps to integrate Checkout with Shopify.   Here's how: Log in to your Shopify admin panel. Click Settings. Click Payments. Select PayPal Express Checkout within the PayPal module. Click Activate. Once directed to a PayPal login page, log in to your PayPal account and click I Give Permission. Click Back to Shopify. Under Payment Authorization, select: Automatically capture payments for orders (Immediate Sale). Manually capture payment for orders (Authorize only). Click Save. https://www.paypal.com/gf/smarthelp/article/how-do-i-integrate-express-checkout-with-shopify-ts1797    We recommend merchants to implement our latest PayPal Checkout (Smart button REST API integration) product. Guide link : https://developer.paypal.com/docs/checkout/standard/  Please follow the below steps via your PayPal account.  Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select "Smart Buttons" button type >> fill all the required details >> copy & paste the button code on your website with the help of your website developer.  (Or) Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps I would suggest to please contact your website developer or the support of your third party platform(eCommerce) who can above help you add the above Smart button code on your website.    Note : Pay Later in the UK includes the following: Pay in 3 - Eligible UK buyers can pay in three interest-free payments for purchases of £30 – £2,000. PayPal Credit - Eligible UK buyers receive a revolving line of credit that they can use to pay over time. PayPal Credit offers either 0% interest for 4 months on purchases over £99 or a merchant-specific Installment offers. For the 0% interest for 4 months offer, any remaining balance due after the promotional period or any transactions under £99 are charged interest at the standard variable rate. Terms and conditions apply. Pay Later button : Render the Pay Later button in a one-time payment integration by passing enable-funding=paylater in the PayPal JavaScript SDK. For details, see enable funding.   https://developer.paypal.com/docs/checkout/pay-later/gb/#link-howdoyouwanttointegrate    If your still facing any issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @digixess,   Thank you for posting to the PayPal community.   Unfortunately, Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.  It's important to remember that guest checkout is not guaranteed for every transaction. To receive guest checkout payments : Enable the PayPal Account Optional option in your account settings. Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" . If your website(built via third party platform) processing payments via "Express Checkout" integration, I request to please contact your website developer (or) support of your third-party platform to pass the variables "SOLUTIONTYPE=Sole" and "LANDINGPAGE=BILLING" in the SetExpressCheckout payment API request call to make sure guest checkout is offered as often as possible. Guide link - https://developer.paypal.com/docs/nvp-soap-api/set-express-checkout-nvp/ PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.   Note : If you have implemented latest PayPal Smart button REST API integration, please see enable funding.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @PromptYes,   Thank you for posting to the PayPal community.   I would suggest to please contact our PayPal Customer service via link - https://www.paypal.com/us/smarthelp/home (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request. They will be able to assist you further as they are specially trained to address this type of account inquiry.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @fleurlovin,   Thank you for posting to the PayPal community.   Merchants should pass the item details(name/title, quantity, category etc.) in the Create Order API call, based on the requirement.   https://developer.paypal.com/docs/api/orders/v2/#definition-purchase_unit_request    https://developer.paypal.com/docs/api/orders/v2/#orders_create    Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Iskhan73,   Thank you for posting to the PayPal community.   Could you please confirm whether your still facing the issue?   Please refer PayPal status page : https://www.paypal-status.com/history/production   I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Iskhan73,   Thank you for posting to the PayPal community.   Could you please confirm whether your still facing the issue?   Please refer PayPal status page : https://www.paypal-status.com/history/production   I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Inliners,   Thank you for posting to the PayPal community.   BAD_INPUT_ERROR, this is an issue with merchant internal website, which is passing invalid payment API requests to PayPal system.   To resolve the issue, merchant should contact their website developer or the support of your third party platform(eCommerce) to cross check their website integration and pass the valid payment API request to PayPal system.    https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/Appx-websitesta...    Sample HTML button code : View sample HTML code that shows various payment features and options for each PayPal payment button.   Use the following samples as a starting point to create your own HTML payment button code:   Add to Cart Buy Now Donate Subscribe Automatic Billing If your still facing issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

@Gazzer1 please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information.   ... View more

Good day @aorangetabby,   Thank you for posting to the PayPal community.   The PayPal sandbox is a self-contained, virtual testing environment that simulates the live PayPal production environment. The sandbox provides a shielded space where you can initiate and watch while your apps process PayPal API requests without touching any live PayPal accounts.   https://developer.paypal.com/tools/sandbox/    Payments processed via sandbox test environment will be available in your respective PayPal Sandbox test accounts, which you can't withdraw.   Only successful LIVE payments processed via LIVE environment can be transferred to linked Bank account from your PayPal account.     To go LIVE, please contact your website developer or your eCommerce support to perform API operation to LIVE PayPal endpoint using your LIVE API credentials.  Remember to swap the API credentials and API URL from sandbox to production when going live with your integration.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @fraz89nasim,   Thank you for posting to the PayPal community.   Unfortunately, Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.  It's important to remember that guest checkout is not guaranteed for every transaction. To receive guest checkout payments : Enable the PayPal Account Optional option in your account settings. Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" . If your website(built via third party platform) processing payments via "Express Checkout" integration, I request to please contact your website developer (or) support of your third-party platform to pass the variables "SOLUTIONTYPE=Sole" and "LANDINGPAGE=BILLING" in the SetExpressCheckout payment API request call to make sure guest checkout is offered as often as possible. Guide link - https://developer.paypal.com/docs/nvp-soap-api/set-express-checkout-nvp/ PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.   Note : If you have implemented latest PayPal Smart button REST API integration, please see enable funding. This is intended behaviour of the product. Customer/buyer need to create PayPal account to process the payment.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @BDIXON_RV,   Thank you for posting to the PayPal community.   Once the payment processed successfully(Capture API returns success/completed), PayPal system will trigger payment email notifications to both customer/buyer and merchant/seller.    Please contact our PayPal Customer service via link - https://www.paypal.com/us/smarthelp/home (then choose at the bottom one of the contact methods - email or phone) who should be able to help you regarding the request. They will be able to assist you further as they are specially trained to address this type of account inquiry.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @woolly23,   Thank you for posting to the PayPal community. Could you please cross check the PayPal email notification and follow the steps & instructions provided in the PayPal payment email notification and complete the WIX eCommerce on-boarding process to accept the pending transactions.    Can you please try connecting to WIX eCommerce via your primary email address of PayPal Business account.    Please make sure your PayPal Business account is verified and confirmed without any account limitations.    If you have already on-boarded your PayPal Business account to WIX, please try processing a test payment via card which is not linked to your PayPal account, since merchants can't process self-payments.   Once the payment is completed, please login to your PayPal account to access the transaction ID and payment details.   If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Hritik_Baral,   Thank you for posting to the PayPal community.   Please perform Create Order API (https://developer.paypal.com/docs/api/orders/v2/#orders_create) call in which you can pass array of items that the customer purchases from the merchant under "purchase_units" object and then redirect the customer/buyer to "approve" URL returned from the Create Order API response as below:  { "href": "https://www.sandbox.paypal.com/checkoutnow?token=3WV85313YD557721J", "method": "GET", "rel": "approve" }, Once the order is approved by the customer/buyer, merchant should perform Capture Order (https://developer.paypal.com/docs/api/orders/v2/#orders_capture) API call and customer/buyer should pass the valid funding source.   Guide link : https://developer.paypal.com/docs/api/orders/v2/    If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the detail information and error details.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @Temp20230317R,   Thank you for posting to the PayPal community.   Yes, Refund API call is correct approach to return the funds to the customer/buyer.  For NVP/SOAP API integration - https://developer.paypal.com/docs/archive/express-checkout/ht-basicRefund-curl-etc/                                                          https://developer.paypal.com/docs/nvp-soap-api/refund-transaction-nvp/?mark=RefundTransaction%20#                                                         For REST API Integration - https://developer.paypal.com/docs/integration/direct/payments/refund-payments/                                                https://developer.paypal.com/docs/api/payments/v2/#captures_refund    Merchants can also process manual refund, by follow the steps provided in the below guide link. https://www.paypal.com/us/cshelp/article/how-do-i-issue-a-refund-help101  Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more

Good day @vngrs,   Thank you for posting to the PayPal community.   Unfortunately, "AED" currency is currently not supported.    Please find the list of PayPal supported currencies mentioned in the below guide links.    REST API : https://developer.paypal.com/api/rest/reference/currency-codes/    NVP API : https://developer.paypal.com/api/nvp-soap/currency-codes/    To resolve the issue and accept funds, I would suggest to please contact your website developer or eCommerce Shopify support to cross check website payment API request calls and pass respective supported "Currency_code" to PayPal system.   Sincerely, Chiranjeevi PayPal/Braintree MTS   If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. ... View more