This hardly seems fair at the moment, but some buyer bought something on an app and put in their address wrong. The only option I have is to still ship the item ( if the house is their neighbours/family members for example) or refund it and have paypal take the processing fee of almost £7 for absolutely nothing. Not very sure on what to do here, seeing as its not a return or even a proper refund can I contact paypal to have them refund that fee as well? Because at this point I'm going to have the app taking 10% (£12) to fight for and this £7 possibly just lost all because of a buyer. Is there anything to protect us from this sort of thing? If this transaction was in the thousands I could be losing hundreds over nothing :/.
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