Hello, I sent back an order from a vendor which the vendor shipped the wrong merchandise. I returned the unused/brand new items to them within the correct amount of time (20 days) and with a tracking number and signed for. I also asked PayPal for a refund since the vendor was trying to convince me to keep clothing I did not order and was in the wrong size- they were being very difficult to work with. The vendor finally agreed to me returning the items but then when the items arrived on their side, they refused to accept the items back and supposedly sent them back to me- but I have not yet received them. They are not accepting delivery and therefore the resolution centre decided in their favour since I technically still have the order and therefore they get to keep my money. Please tell me what to do now. I have received the wrong items, the vendor is not taking responsibility and is forcing the sale on me when its their mistake. They had told me to return the items- so I paid £17.80 to return the items -which then they reject/do not accept the return. These people are cheaters and should not be doing business. I realise there is a cultural difference and lack of respect for people not part of their culture, but PayPal should have rules to not allow this kind of bad business to happen. Please advise next steps so that I can get my money back.
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