I sold 2 items to this buyer 2 weeks ago, one product being £110 and the other being £290. The buyer is an international buyer but specifically asked for the cheapest shipping, which is one without tracking. He opened a dispute 7 days after the £110 product was shipped, and escalated it to a claim saying he hasn’t received in which I provided postage proof which included all of his address details provided by the buyer, and I still lost the case. As soon as he won the case he opened another dispute, escalating it to a claim with the exact same claim message in the other case, appearing to be copied and pasted. I have shipping proof but no tracking number, but have contacted Parcelforce and they have confirmed that the product has been delivered and they will provide email confirmation. What should I do??
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