If seller sends wrong, faulty, or product with missing parts paypal has authority to refund me?
I ordered online and received product with missing part. Seller wants me to ship it back to him. It will cost more then the refund amount. I contacted paypal. Paypal say they are just payment processor and they cannot do anything. This is news to me. Also paypal rep says buyer cannot have both product and refund. But what to do with faulty product? This policy leads a scam. Seller sells faulty product and you cannot get refund. I thought and used to know paypal is very very customer centric. If you know any fact, then please share. I am not looking for any opinion.
One more important thing, I will import from china and will pay through paypal and will pay extra 4% paypal transaction fee which supplier will not pay. And if supplier mess up and cannot deliver product as per purchase order, will paypal refund me or say "they are just payment processor", "We cannot force anybody", "buyer cannot have both, product and refund". You fact or your experience on this please.
Thank you.
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