Back before I turned 18, I tried to verify my account using my social security number. Following that, my account was limited because I was not 18 at the time. Turning 20 in a few months, and my account is still limited. I tried sending a few emails over a year ago but I never got response. I also cannot close my account because of this. I also cannot use my own debit card to make another account, as said in the account limitation that was put on me.
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