It seems so wrong, not to give any notice, especially at a time like this. Their T&Cs may allow but it's highly unethical. I'd requested an extra £550 payment before realising, and now I'm paranoid they will lower again. But they won't let me cancel the payment even though HSBC have no record of the pending payment yet, it takes ages to transfer! The CEOs "we will support you" message is a joke.
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Mine was randomly lowered too. I was notified about the reduction over a week after it had taken effect. I've never missed a payment. I asked them via the 'message' function and received a blase 'oh sorry about that' response, no explanation provided... It is frustrating to see the CEO's coronavirus message "we're supporting you" when in reality they are doing the opposite! 😞
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Mine was randomly lowered too. I was notified about the reduction over a week after it had taken effect. I've never missed a payment. I asked them via the 'message' function and received a blase 'oh sorry about that' response, no explanation provided... It is frustrating to see the CEO's coronavirus message "we're supporting you" when in reality they are doing the opposite! 😞
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Mine was randomly lowered too. I was notified about the reduction long after it had taken effect. I've never missed a payment. I asked them via the 'message' function and received a blase 'oh sorry about that' response, no explanation provided... It is frustrating to see the CEO's coronavirus message "we're supporting you" when in reality they are being dodgy!!
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This happened to me too. I was notified about the reduction long after it had taken effect. I've never missed a payment. I asked them via the 'message' function and received a blase 'oh sorry about that' response, no explanation provided... It is frustrating to see the CEO's coronavirus message "we're supporting you" when in reality they are being dodgy!!
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