Hello, Me and my girlfriend recently paid with Paypal to a cruise ship to Antartica. The payment of the cruise was done with 2 transactions in Paypal - 50%-50% (each one of us made 2 transactions for half of the price at each time). Due to the problems occurring in the world, the cruise was canceled (not on our fault), and now the company doesn't refund us the money, but let us reboot with no extra cost for next year. The problem is that we can not go to this cruise next year because it is in Argentina (and we live in Israel). I already opened a dispute but couldn't come up with a solution with the seller. I'm not sure whether it is justify to get a refund through Paypal in this situation (Couldn't understand from the Buyer's protection of Paypal if a payment of 2 transactions can be refunded). What do you guys think? What should I do now? I have until April 12th to file a claim and escalate this case to Paypal, but I'm afraid that if I do so and Paypal will decide to justify the seller, that the company won't let us rebook without extra charge (like they offering now). Furthermore, I'm afraid that in case that Paypal will justify me, they will refund me only one of the transactions and not both of them, which is only 50% of the ticket, which is a lot of money. Looking for any help, since I cannot contact Paypal directly (no support center with phone due to Covid-19 and for some reason there is no way of talking to live person in live chat). Thank you
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