You can open a dispute but good luck. I never received my mask and PayPal sided with the seller saying he had proof it was delivered. I had to go through my bank. PayPal is still accepting orders from this company so that bags the question: Is PayPal getting kickbacks for denying our claims? There is no way the seller could have proof it was delivered because I never got it. Good luck!!
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Don't count on PayPal to help. I filed a dispute on a mask I never received and they denied it, saying the seller provided proof it was delivered. I don't know what proof he provided because I never received it. I finally went through my bank. I am so disgusted with PayPal continually sliding with thg his fraudulent company.
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PayPal ruled in favor of the buyer stating he had proof it was delivered. I never got anything. What proof can he have without my signature? If they delivered it somewhere it was not to me!!!
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I too ordered a mask after seeing a Facebook video. This was March 30. Several communications made- nothing received. I filed complaint and I'm hoping PayPal has my back. Reading other posts is really discouraging. I shop online A LOT and have never experienced this before. I have gotten many international packages during this pandemic with no problem. $180 is a lot of money to me but I'm a senior with health issues and thought I was dealing with a legit company. Shame on me!! Good luck everybody.
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