I was able to accomplish this just today. FYI some terminology has slightly changed, as per PayPal Balance Agreement - PayPal US: Please note that these PayPal Balance Terms and Conditions apply to accounts currently or previously named PayPal Cash and PayPal Cash Plus. All references to “PayPal Balance account” or “Balance Account” shall be deemed to include PayPal Cash and PayPal Cash Plus accounts, as applicable. Aside from the name PayPal Cash -> PayPal Balance Account, the wording is identical. Spoke with chat first, who gave some misinformation about it not being possible. If I had not read this thread I would have believed it. Their words: PayPal chat support: Upon checking here, we can only downgrade an account if you are a Business Account, since this is a Personal account there is no way to downgrade your account. If you want you can close this account and create a new one but do not accept the PayPal Cash Plus option. I then requested a supervisor to review, and quoted the Balance Agreement linked above. They advised me to dial in if I wanted faster service, and I did so. I still had to wait on hold for maybe 30 minutes, but the first person I spoke to heard that I had an issue with balance, and redirected me to their "debit card services" (not exactly sure if the name was correct). That person was extremely knowledgeable, and understood exactly what I wanted, in her words "downgrading to a Zero Balance account". She was required to read a statement advising me that any existing auto renewals, etc set to pull from the Balance Account would fail, I would no longer be able to maintain a balance within PayPal, whenever I receive a payment I would have to immediately transfer it into a bank account or debit card, all things I wanted to happen. She was also required to verify I do not currently have a PayPal Cash Card or cryptocurrency holdings associated with my PayPal balance. After I agreed to all that, she did something, and I immediately received the following email: We completed your request to change your account You're receiving this email because you either changed the type of PayPal account you have, or you requested the removal of certain features. We want to confirm that we made your requested change. We also want to make sure you understand that the following features are no longer accessible through your PayPal account: PayPal Cash Card Direct Deposit for payroll or government payments FDIC pass-through insurance of your PayPal Cash Plus balance Goals for setting aside part of your PayPal Cash Plus balance Acorns for funding investments, withdrawing funds, and seeing your Acorns balance in PayPal. We hope the recent change provides you with the PayPal products and services that best meet your individual needs. That and the PayPal balance payment method was removed from my list of payment methods.
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I found a solution to the problem in this post: https://www.paypal-community.com/t5/My-Account/Close-my-cash-plus-account-but-keep-my-personal-paypal-account/m-p/2089168#M71345 I drafted up a long step-by-step answer based on what I asked the customer service reps, how they escalated it, etc. But it got rejected twice. There was nothing particularly defamatory in it, no reason was given, and I don't know who to ask about it. Any recommendations on how to get the answer posted or why the PayPal Community is rejecting it?
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