I'm not a PayPal employee, just an affected user with a possible solution. Another thread reports PayPal user problems with the scam sites lielietee.live, kilabine.com, and similar: https://www.paypal-community.com/t5/Disputes-and-Limitations/HELP-FRAUDULENT-WEBSITE/td-p/2072682 Purchases made from those sites and paid via PayPal receive an order confirmation via email, and later a message from PayPal with a UPS tracking number, but the number is for another (unrelated) shipment to the same city. On investigation, the buyer discovers that they've been scammed - the website address and phone number are fake, there are no responses to emails to the seller, etc. Filing a claim with PayPal results in PayPal requesting confirmation from UPS, which is difficult (but not impossible) to obtain - see the solution in the thread linked above. There is another possible solution, which worked for me. I had paid via PayPal but using a credit card. I reported the fraud to my credit card company and, after a few days, they issued me a refund. I don't know if they obtained it from PayPal or issued it as part of their consumer protection practices - regardless, I've got my money back, and I didn't have to go through the PayPal/UPS hassles. If you're facing the same situation and paid by credit card, this solution may also work for you.
... View more