So I recently have had an account limitation placed on my PP account. I have completed all of the tasks except 2 but both have unique issues and won't even let me attempt to confirm. These are the tasks that I will list with the issues..
1 - Confirm Your Identity - I was told this task would be completed by answering questions about my past which should've been easy enough.
Issue: When I click Resolve to attempt to complete the task no questions are even listed. It instantly jumps to a screen that says "Confirmation Attempt Failed" and underneath says "Try again if you're having problems with the confirmation process." However every single time I attempt to get into it, over the last 3 days, it says the same thing. Its frustrating because I've complied with everything and now I'm stuck due to an issue that must be on Paypals end. In the email I was sent by PP that states
"We're sorry, but we cannot restore full access to your account until we receive additional information. Please provide a copy of each of the following items: - Your driver's license or passport. Please make the copy as large and as light as possible."
However I already supplied a drivers license photo for a step, and an agent I spoke with said it was perfect. So is the email wrong? Because the email also also states that I should'nt respond to the email so if I already sent PP my ID photo, and can't respond to the email, who am I providing with the ID this 2nd time?
2 - Change/Update Your Password
Issue: Everytime I try to complete this task it keeps saying "Check your current password." and won't let me complete. I am positive I am not typing anything in wrong because I repeatedly use the PW everyday to log in and even Copied and Pasted just to make sure I wasn't accidentally having a typo all 20+ times I tried to complete the task. Why is it not allowing me to complete this task?
This is all super frustrating because these COVID times has placed a straight jacked on me financially and I can't access anything on this account and every day is another tightening of the straight jacket.
I hope this can be resolved ASAP.
Thank you,
John <removed>
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