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Hi @Christine0999. I would like to let you know that there are some merchants who had setup a payment receiving preference. If the system is asking you to use a different payment method, it means that the merchant is not accepting payment from your funding source. You can try to make a purchase again using a different payment method. I hope this helps.
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Hi @SamStacey. You can try to clear cache on the paypal app or web browser. You can also try to use a computer or different device to do this action.
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Hi @Nicolenicole04. I know that you have already added your card on file and your account is still not verified. It would be best to link and confirm your bank account instead for verification. And make sure that you have your email address confirmed as well. I hope this helps.
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Hi @Winegodess. There are some merchants who have setup a payment receiving preference on their account. If the system is asking you to add a debit or credit card, it means that the merchant is not accepting payments coming from a checking account. I hope I have answered your question.
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Hi @lamort1. In order for you to receive money, you need to make sure that you have confirmed your email address. There are some instance that the system will ask you to add a bank for another layer of verification. https://www.paypal.com/us/smarthelp/article/how-do-i-confirm-my-email-address-faq1485?app=searchAutoComplete I hope this helps.
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Hi @GregR1. There are few possibilities why the payment is not going through. There are some payment methods that the merchant is not accepting or the system have detected that the transaction is unsafe for you to complete. I hope this helps.
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Hi @natcowie. In order for you to receive money, you must have the correct and updated information on your account because it may be used for verification purposes. For you to change the country, you need to close your account and re-open with the same e-mail address and choose the correct country upon signing up. Here is the link that could help you close your account. https://www.paypal.com/us/smarthelp/article/how-do-i-close-my-paypal-account-faq1215 I hope this helps.
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Hi Zalia64. You can try to delete the saved passwords on your browser settings so that everytime you are going to purchase an item, the system will ask you to login again. And a reminder, whenever you are going to login, there will be a prompt that will ask you if you want to save your username and password, just choose never. I hope this helps.
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