Good day @FelicityC, I hope all is well. @Teddy25 is actually correct regarding the process to file an appeal in case you are not happy with the initial decision. I just wanted to apologize that you have to wait until your case is resolved before a refund is initiated. However, it really is good to know that you already have this e-receipt for the delivery service. As we ultimately rely on the tracking number, rest assured that once our back office reviews your claim and that the status of the tracking shows "Delivered" to the correct return shipping address then your claim will surely be closed in your favor to get your money back. I hope this also helps! ***If you see a helpful post, please accept it as a solution or give the author kudos. 🙂 Thanks!
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