Paypal have been no help to me at all after I asked for a refund from a seller of a vpn which turned out to be an iptv service which I don't need So why are you not refunding me and reporting these people to the authorities for illegal trading
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PayPal told me l was entitled to a refund, but...l had to mail the scam light to Hong along with tracking, 56 to get back 16. Obviously l passed. When l complained, they closed my case because l had not provided the tracking info. Others report they got a refund without mailing, others also denied. Just weird. PayPal loves getting Zestads biz. I am closing my account.
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Before you close try to reopen the case. COntact PP customer service via chat in message center, answer the bot questions in such a way to get to live agent, then explain. If at first he/she doesn't want to help ask for another rep, or a supervisor. Be persistent, this is a common scam and PP should already know about them. If you funded the transaction with credit card, you can file claim with credit card company.
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I had a similar issue. I ordered clothing from this merchant. The sizes are way off from the description on the website. The quality of fabric is so poor, one item is basically see through. I won't be able to wear it, even with a discount that they offered. I kept few items but the rest I would like to return. I am ok paying a shipping fee but not to China which would cost me almost $100 dollars (checked with DHL, UPS) and nowhere on their website it clearly says that the goods are coming from China and would need to be shipped back there There is no way to provide a review for any item on their website. All their 5 star reviews are fake. When I contacted them they offered me a discount but I don't need a discount for the items I can't use. I provided a review on trustpilot.com and they contacted me asking to change it to 5 stars so they can see what they can do about my case. I think it is immoral and I don't want anyone else to fall into the same trap I did. So no, I did not change my review. Stay away!!!!!!!!!
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Compré a principios de Mayo un producto a esta compañía y todavía no me ha llegado nada. No hay donde reclamar. Es una estafa. Espero que PayPal no negocie con estas personas. Necesitamos una seguridad mínima en nuestras compras.
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I am going through the same crap, fed ex wont send me info that my tracking number is in error and not in my name. only Pay Pal can request that from them. been 5 months, so tired of the crap, but I cant threw away 59.97 either.
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I'm sorry -- I said I couldn't call because they weren't accepting calls -- I tried the chat line last week and stayed on for ages until I finally gave up. I will try right now -- although today is the deadline PayPal gave me for confirming my identity! Thank you again. I have given up though.
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