Long story short, this one girl who had bought something through me on De pop (clothing app) started a case after almost 1 1/2 months of not receiving my product. In my bio it clearly states that even if lost, I don't give refunds. She messaged me she didn't receive my item sometime in like end of October/November. I responded and told her that I was sorry and couldn't do anything about it. She NEVER RESPONDED. a month later she finally decided to open a case. I sent Pay pal my side of the story, the shipping information, and the delivery date. They had explained that I had "won" the case. it wasn't until I checked the Pay pal app recently that it said I owed her however much money she sent me to buy from De pop. I'm so confused and I literally told her I don't do refunds, and Pay pal had said that I had "won." I just want my money back. ON top of that, my friend sent me money and now I can't even access it because it has to go towards Pay pal/the girl who bought from my de pop. I just want my money back. Plus her money was already in my debit account so how is this even possible that Pay pal was able to get the money out and put it on hold and make my account negative. someone please help me.
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